Client Agreement – Next Level Program

Congratulations on taking this step to invest in yourself and your future. I am looking forward to working with you. Please read this information carefully. The purpose of this Agreement is to set forth the details about working together so that we both are clear as to what each of our respective roles are and how our communication will take place so that our time together will be fully focused on supporting you and your transformation.

This Agreement is being made between Jessica Procini, Self-Love Mentor & Emotional Eating Healer of Your Path To Health, LLC (“Coach” or “me”) and the individual named at the end of this document (“Client” or “you”). We both legally agree to the following:

Program Description.

Your Next Level Program (“Program”) will include:

  • 21 45-Minute Private Coaching Calls with Self Love Mentor & Emotional Eating Healer Jessica Procini (approx. 2 calls per month except months with your intensives like VIP days and the Escape)
  • 1 spot in the Escape where you’ll attend an in-person retreat with Jessica in the Spring OR the Fall of your program year
  • 1 private VIP Day in person with Jessica on location to supercharge your transformation and expedite the embodiment journey to take place during your Program. Your VIP Day includes a healthy lunch, snacks, customized coaching and a self-care experience.
  • 3 15-Minute “oh SH*T!” calls to be used in between sessions for when the going gets tough and you need to keep going.
  • Unlimited email support (with 24-48 hour reply window, taking into account holidays, weekends and vacation) to help you address your needs for the entire year.
  • Lifetime subscription to Emotional Eating Toolbox & recipe database
  • Special surprise gifts and love notes from Jessica to keep you inspired along the journey

You will be enrolled in the Program upon receipt of: (1) this signed Agreement, (2) payment in full or your first installment payment, and (3) scheduling of your first Session.

Expectations and Responsibilities.

As your Coach, my role is:

  • To come to each Coaching Session fully present and prepared.
  • To serve as your coach, accountability partner, cheerleader and supporter when it comes to your commitment to yourself.
  • To be respectful of the time we have together and the value of this work.
  • To provide mindset coaching designed to move you forward on your journey.
  • To offer support, encouragement, feedback and guidance throughout the Program.

As my Client, it is your role and responsibility:

  • To treat each and every Coaching Session as a top priority that takes precedence over everything else on your schedule and in your life.
  • To fully show up to each and every Coaching Session, VIP Day and Escape on time, no matter what life or schedule distractions arise.
  • To find a quiet, private space where you can get the most out of our time together.
  • To come to each Coaching Session with a hunger for change and an open mind.
  • To give yourself ample buffer space to transition into and out of our time together.
  • To fill out your Accountability Form 24-hours prior to each Session with curiosity for what’s next and love for yourself and where you are in your journey.
  • To complete your homework between Coaching Sessions and be honest with me if you don’t get it all done or feel challenged by it.
  • To be open to all possibilities and twists and turns of the journey.
  • To stay curious (about yourself, your behavior and everything that is shared) every step of the way.
  • To stay fiercely committed to yourself and your healing, no matter what.
  • To come to each Session with the expectation that you have the power to change your life.
  • To open up to loving yourself.
  • To be OK with imperfection and know you can achieve excellence if you set your mind to it.
  • To enjoy the journey, find the fun along the way and party with where you are.
  • To trust yourself in this process.
  • To promptly provide payment for the Program.
  • To ask any questions you may have as they arise.

Scheduling and Timing.

Contacting Me: Should you need to reach me between Coaching Sessions for coaching support, please e-mail me at support@escapefromemotionaleating.com or call our main office at 215-716-7442 (no text, please). Please note that e-mails or calls between Coaching Sessions are for laser coaching support. Should you need to discuss something at length, I may request that we wait and discuss your question during the Coaching Sessions as they are intended for in-depth discussions related to the Program. If you need support with scheduling, accessing client resources, updating payment information or other technical questions, please e-mail support@escapefromemotionaleating.com or call our office at 215-716-7442 (no texts, please). I respond to e-mails between 4:00-5:00pm ET Mondays through Fridays, and my team responds to emails between 10:00am-5:00pm ET Mondays through Fridays. We generally respond to emails within 24-48 hours, unless it’s a holiday, weekend or I am out of the office. I frequently put an out of office reply on my email if I am out and will respond within 48-72 hours upon my return. All urgent and time-sensitive matters during that time should be directed to support@escapefromemotionaleating.com

Scheduling:

Coaching Sessions: Instructions with how to do so are in your welcome packet which you receive upon enrollment in the Program. We will schedule all your calls and in-person intensives for your entire program at once. We recommend scheduling all your Coaching Sessions at once to set you up for success. In the event you need to change a scheduled session in the future, you can contact Support@EscapeFromEmotionalEating.com and a team member is always happy to assist you. Once you make an appointment, you will receive a confirmation email with the details pertaining to the calls.

You are to call the private client direct line at 215-644-7088 at the time of each scheduled Coaching Session. Please note that this number is to be reserved for scheduled Coaching Sessions only. I ask that you do not text or call this number outside of your scheduled time as your call or text will not be received. In the event that I do not answer at your scheduled time, please wait 1-2 minutes and call back. Sometimes my client calls are scheduled back to back or clocks are off by a minute or two. Please plan to start and end each Coaching Session on time. Promptness is important. Note that if you call in more than 10 minutes late after the Coaching Session was scheduled to begin, that Session will be forfeited.

“Oh SH*T” Calls: To schedule an “oh SH*T” call, please send an email to support@escapefromemotionaleating.com. These calls will only be scheduled during the hours of 10:30am-5:00pm ET and they will be held based on availability. There are no guarantees that a call will be scheduled immediately, or even on that day, but I will do my best to connect with you as soon as possible.

These calls are to be used throughout the length of the program and cannot be transferred, exchanged or banked to be used a later time or in the place of a regular session. We can only accommodate 1 Oh Sh*t Call per month. DO NOT save all your calls until the last month of your program as we will not be able to accommodate the high volume of this request. (Please do not call 215-644-7088 or text, as your message will not be received.)

VIP Day: Your VIP Days will be scheduled with the other elements of your program. Each VIP Day is to be scheduled during the 12 months of the Program and cannot be transferred, exchanged or banked to be used at a later time. Please note that you are solely responsible for the scheduling and costs of all travel, transportation and hotel accommodations to and from location. It is recommended to travel the day before and the day after the VIP Day to provide time for rest, transition and so that you may be fully present for each VIP Day.

Escape: Your program includes a spot on one of the in-person retreats called The Escape. You must choose to attend in the Spring or Fall. Please note that you are responsible for the costs of all food, travel, transportation and hotel accommodations. Lunch will be provided for you on the days of the Escape sessions. If the dates are TBD, you will be notified as soon as they are confirmed. No refunds will be issued if you are unable to attend. Your spot cannot be transferred, exchanged or banked to use at a later time. Additional details about the Escapes will be provided to you after enrollment.

Cancellation or Rescheduling:

Coaching Sessions: If you need to cancel or reschedule a Coaching Session in advance for any reason, you must do so at least 48-hours prior to the scheduled Coaching Session by sending an e-mail to support@escapefromemotionaleating.com. You understand that it is your choice to reschedule your sessions and we cannot guarantee that another date and time will be available for you to do so.

You agree that any Sessions that are canceled without 48-hours advance notice will be forfeited, without the opportunity to reschedule them or to receive a refund for any of them.

We highly recommend doing whatever it takes to protect the space in your calendar and in your life for your sessions.

VIP Days: If you need to cancel or reschedule a VIP Day for any reason, you must do so at least 60 days in advance by sending an e-mail to support@escapefromemotionaleating.com. If less than 60 days’ notice is given, you agree that you will automatically forfeit the VIP Day without any opportunity to reschedule it or to receive a refund for it. If you need to reschedule your VIP day we cannot guarantee that another open date will be available.

Escape: If you need to cancel your attendance at Escape, you must provide at least 45 days’ advance notice by sending an e-mail to support@escapefromemotionaleating.com. If less than 45 days’ notice is given, you agree that a $400 cancellation fee will be charged to your credit card on file.

Please note that you are responsible for the costs of all food, travel, transportation and hotel accommodations. Lunch will be provided for you on the days of the Escape sessions. If the dates are TBD, you will be notified as soon as they are confirmed. No refunds will be issued if you are unable to attend. Your spot cannot be transferred, exchanged or banked to use at a later time. Additional details about the Escapes will be provided to you after enrollment.

We reserve the right to change the dates of the Escape experience if need be.

Investment and Payment.

Payment: If paying in full, your investment is $14,800 and must be made at the time you enroll in the Program prior to your first Coaching Call. If paying in installments, payment of the deposit in the amount of $1,000 is due on or by enrollment in the Program and 11 subsequent monthly payments in the amount of $1,288 will be due in 1 month increments from the date of the first payment. You agree that you are financially willing and able to invest in this Program by choice, and by so doing, you are not in any way incurring any economic hardship.

Authorization and Receipt: If paying by debit card, or credit card, you give us permission to automatically charge your credit or debit card as payment for your Program without any additional authorization, for which you will receive an electronic receipt. Once the billing dates are agreed upon, you are responsible for being aware of your billing dates, so if there are any changes that need to be made to your billing information in order for your payment to be processed, you are responsible for letting us know in advance by sending an e-mail to support@escapefromemotionaleating.com.

Missed Payment: In the event that payment is not received by the date due or there is a problem with the payment transaction or method, you will be notified by e-mail and then have a 24-hour grace period to make the payment following the due date, whether paying in full or by installment, during which time the Program will be put on hold and no Coaching Sessions will be held, including during the grace period. If no payment is made within the 24-hour grace period, a late fee of $200 will be applied to your monthly installment. For every day after 48-hours of a missed payment, you will incur a $50 daily late fee. In addition, all payments, including late fees, will continue to incur until full payment, including all late fees, has been made and received. We reserve the right to seek payment through a collection agency if needed. Money is a symbol of commitment and I encourage you to make a commitment to yourself to promptly provide payment for this Program when payment is due.

Refund Policy: If you decide to withdraw for any reason whatsoever, you still will remain fully responsible for the full cost of the Program, and no refunds will be provided.

Confidentiality.

I will keep all information exchanged during the Program in strict confidentiality. I will not disclose confidential information that you share with me during the Program to anyone else without reason to know such information, except as when required by law or ethics, or upon written authorization by you.

Intellectual Property Rights.

I retain all ownership rights to the materials provided to you through your participation in the Program. The copyrighted and original materials shall be provided to you for your individual use only and with a single-user license. You are not authorized to share, copy, distribute, or otherwise disseminate any materials received from me electronically or otherwise without my prior written consent. All intellectual property, including the copyrighted Program materials, shall remain my sole property and no license to sell or distribute my materials is granted or implied. You agree not to reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial or personal purposes, any portion of the Program, including any of the Program materials.

Personal Responsibility, Disclaimer & Release of Claims.

Personal Responsibility & Assumption of Risk: You acknowledge that you take full responsibility for your health and well-being and all decisions made before, during and after your Program. I have used care in preparing the information provided to you, but all of my information, programs and services are made available to you as self-help tools for your own personal use and for informational and educational purposes only. You accept full responsibility for your choices, actions and results, and expressly assume the risks of the Program for your use, or non-use, of the information provided. You agree that you are personally responsible for your results, and that while I serve as your Emotional Eating Coach, your success depends primarily on your own effort, motivation, commitment and follow-through. You accept and understand that results differ by each individual, and therefore, specific results cannot be guaranteed. You also understand that you are expressly assuming all of the risks of the Program, whether or not such risks were created or exacerbated by the Program.

Disclaimer: I explicitly state that while serving in the role of an Emotional Eating Coach, I am not, nor am I holding myself out to be, a doctor, psychologist, therapist, licensed nutritionist, registered dietician, or spiritual counselor or any other kind of medical practitioner in any way at any time before, during or after your Program. Nothing contained in this Program is intended to be a substitute for the medical diagnosis or treatment that can be provided by your own physician, therapist, or another qualified health care practitioner. I explicitly state that the information provided to you is not for the purposes of diagnosing, preventing, treating or curing any health problem or disease. You always should seek the advice of your own physician or another qualified health care practitioner regarding any specific medical condition or mental health condition you may have. Do not start or stop taking any medications because of anything you have read or received from us through this Program without consulting your health care practitioner. By signing this Agreement you agree that you are also consenting to the full Disclaimer which may be found on my website.

Disclosure and Consent to First-Aid or Medical Services: You agree to disclose to in advance any known or suspected food allergies or sensitivities, any physical limitations that may impact your breathing or movement, or any other health or mental condition that may affect your participation or be affected during your Program. If you suspect that you have a medical problem, you agree to inform me of your concerns immediately. You hereby consent to the application of first-aid or other medical services to be applied if needed in connection with an emergency health problem during the Program and the disclosure of such first-aid or medical services to your Emergency Contact listed at the bottom of this Agreement.

Limitation of Liability, Indemnification, and Release of Claims: By signing this Agreement, you fully and completely hold harmless, indemnify and release me and any other of my employees, shareholders, directors, staff, consultants, agents, or anyone affiliated with us from any and all liability, damages, causes of action, allegations, suits, sums of money, claims and demands whatsoever, in law or equity, that you ever had, now have or will have in the future against me or us, arising from your participation in or in any way related to the Program, including any gifts, products, meals, amenities, services, transportation to or from the VIP Days and Escape, or first-aid or other medical services, even if we were aware in advance of the possibility of any such claim.

Other Important Terms.

Media Release: By participating in the Program, you consent to photographs, videos, and/or audio recordings that may be made that may contain you, your voice and/or your likeness. In my sole discretion, I reserve the right to use these photographs, videos, and or/audio recordings and/or any other materials submitted by you in connection with your participation in my current or future programs and/or my marketing or promotional efforts, without compensation to you at any time, now or at any time in the future.

Termination: Should I choose to terminate this Agreement at any time, I will provide you with 72 hours written notice via e-mail. Any outstanding payments for services that already have been provided to date are immediately due and payable, and no refunds will be provided. Should you choose to terminate the Agreement at any time, you are to: (1) provide me with 72 hours written notice via e-mail, (2) remain financially responsible for the full cost of the Program, (3) immediately make any payments that are due and payable, and (4) no refunds will be provided. Notwithstanding the provisions of this section, all other terms of this Agreement, including all Investment, Refund Policy, and Intellectual Property terms, will still apply even after termination by either of us.

Notice: All correspondence or notice required regarding the Program shall be made to me at support@escapefromemotionaleating.com and to you at the e-mail address you provided during your enrollment in the Program. Should your e-mail address or contact information change at any time throughout the course of the Program, it is your responsibility to provide your new contact information to me within 72 hours of any such change.

Entire Agreement, Assignment, Survivability and Waiver: This Agreement contains our entire agreement. This Agreement may be modified or amended at any time if the amendment is made in writing and is signed by both of us. You may not assign your rights or obligations under this Agreement to anyone else. The failure to enforce any provision of this Agreement shall not be construed as a waiver or limitation of the right to later enforce and compel strict compliance with every part of this Agreement. In the event that any part of this Agreement is deemed invalid or unenforceable, it shall not affect the validity or enforceability of any of the remaining portions of the Agreement which shall be severed and remain in full force.

Governing Law: This Agreement shall be construed according to the laws of the State of Pennsylvania and all laws and regulations of Philadelphia, Pennsylvania.

Dispute Resolution: It is hoped that should we ever have any differences, we could be able to work them out through a phone conversation or e-mail correspondence. However, should a dispute ever arise between us, we agree now that we will submit to binding arbitration before a single arbitrator, selected jointly, in accordance with the American Arbitration Association Rules. Prior to seeking arbitration, you must submit your complaint to me with full details about your dissatisfaction with your Program via e-mail to me at support@escapefromemotionaleating.com. You understand and agree now that the only remedy that can be awarded to you through arbitration is full refund of your Payment made to date. No award of consequential or of any other type of damages may be granted to you. Any judgment on an arbitrator’s award, if made, is binding and may be entered into any court having the appropriate jurisdiction. By signing this Agreement you are agreeing to a modification of the statute of limitations such that any arbitration must be commenced within one (1) year of the date of the act, omission, or other conduct complained of as submitted by you in e-mail, or shall otherwise be forfeited forever. You also agree that should arbitration take place, it will be held in Burlington County, New Jersey, and the prevailing party shall be entitled to all reasonable attorney’s fees and costs necessary to enforce the Agreement.

Non-Disparagement: In the event of a dispute between us, you agree to not engage in any conduct or communications, public or private, including social media, designed to disparage the Program or me. Where requested by law or arbitration, of course, you are not prohibited from sharing your thoughts and opinions as a part of the legal process.

By signing this Agreement, we are both acknowledging that we have read, understand, agree to and accept all of the terms in this Agreement. Your Program will not begin until this signed document has been received, and payment has been made.

COACH

Jessica Procini, Emotional Eating Coach
Founder of Escape From Emotional Eating™ Your Path To Health, LLC
2229 Trenton Ave, Philadelphia, PA 19125

Client Agreement - Next Level Program

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